Terms & Conditions
Welcome to Angelica Care Mid Sussex. These Terms and Conditions govern your use of our domiciliary care services and website. By engaging our services, you agree to comply with and be bound by the following terms.
1. Our Services
Angelica Care Mid Sussex provides high-quality home care services tailored to individual needs. We offer personal care, dementia support, companionship, and domestic aid. All care plans are reviewed regularly to ensure they meet our standards of dignity and safety.
2. Client Responsibilities
Clients are expected to provide accurate health information and a safe working environment for our staff. Any changes in medical status or care requirements must be communicated immediately to our head office.
3. Fees and Payments
Details regarding service rates and billing cycles will be provided during the initial assessment. Payments for care services are due within the timeframe specified on each invoice. Failure to meet payment deadlines may result in service suspension.
4. Cancellation Policy
We require at least 24 hours' notice for the cancellation of a scheduled visit. Cancellations made with less than 24 hours' notice may be subject to a full service charge to cover staffing costs.
5. Privacy and Data Protection
We are committed to protecting your personal data in accordance with current GDPR regulations. Information collected is used solely for the purpose of providing care and will not be shared with third parties without explicit consent, except where required by law.
6. Liability
While every care is taken to provide the highest standard of support, Angelica Care Mid Sussex cannot be held liable for indirect losses or damages arising from the use of our services, provided they do not stem from negligence or a breach of duty.
For any questions regarding these terms, please reach out to our team at info@angelicacaremidsussex.com.